Customer Testimonials

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DealerRater Jan 26, 2021

Great service response on my Ford F150 Platinum! Received a recall notice by mail with the required upgrade. Called and was scheduled same week. Repair was done in record time which is a normal event at this service center. Doug manages a best in class service team! Thanks again.

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Cars Oct 31, 2020

Great experience! I made an unusual trade of an r/v and the guys came to my house to look things over. Ended up trading the r/v and a car after receiving a very fair offer. Visited the dealership and Aaron spent a lot of time with me looking and road testing trucks. Found one I like and again made a fair deal. The whole process worked out perfectly.

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DealerRater Sep 22, 2020

Best in town! Easygoing on the sale and finance. Everyone there treats you like family. Thanks Gerald Harman & Doug B. I will be back again.

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Cars Sep 20, 2020

Hands down best service in town. Went in having no idea what I wanted and came out with a 2016 Ford Fusion that runs beautifully. Was not nearly as stressful as I had been anticipating, in fact it was very easy. Gerald Harman and the rest of the team were a tremendous help in getting me my new car. I am very thankful.

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DealerRater Sep 19, 2020

Hands down best service in town. Went in having no idea what I wanted and came out with a 2016 Ford Fusion that runs beautifully. Was not nearly as stressful as I had been anticipating, in fact it was very easy. Gerald Harman and the rest of the team were a tremendous help in getting me my new car. I am very thankful.

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DealerRater Mar 5, 2020

Bought a 2018 F-150 truck last week. Gerald Harman was the best to deal with. I would highly recommend him to anyone searching for a new or used Vehicle.

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DealerRater Nov 8, 2019

Bought a used truck last week.. the salesman Gerald was attentive, responsive and did everything to get me the right price. Highly recommended. Ford also gave excellent financing options

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DealerRater Oct 4, 2019

Kim was great she worked very hard to find us a car that meets our budget in our needs. She even took our car seat down to the fire department and had it installed so we did not have to worry about it. Kim has a wonderful personality and is definitely great to work with.

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DealerRater Sep 16, 2019

Gerald Harman makes buying vehicles for our business effortless. He always provides friendly customer service and exhibits a strong knowledge of our business needs. Gerald alerts us when he has a vehicle that would work for our company but never uses high pressure sales tactics. It is always a pleasure to do business with him.

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DealerRater Jul 11, 2019

I went in and spoke with Gerald (great guy) and explained to him that we needed to trade our Explorer in for a newer Explorer with second row bucket seats. With our growing family we needed more space. Within one week he had one that was perfect for us!

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Cars Jul 3, 2019

If you are looking for a Great Dealer with no pressure to buy, Here it is. I dealt with Mickey Painter and he was very knowledgeable in the different packages and options. He was concerned with our needs and budget. He spent hours with us and made us feel very comfortable. I have to say all the personal were very accommodating and helpful.

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DealerRater Jul 3, 2019

We were met at the door by one of the Sales personal and was immediately directed to Mickey Painter. Mickey asked if we wanted anything to drink and made us feel very comfortable. We explained what we wanted trade our vehicle in and purchase a new F150 Lariat. Mickey asked what our requirements were and recommended some options. Within a couple of days he compiled a half dozen vehicle Window Stickers with various packages. Mickey spent hours with no pressure to buy something. Perfect Gentleman and Supper knowledgeable.

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DealerRater Jun 28, 2019

Purchased a 2019 Mustang GT Premium on June 22, 2019. My salesman was Aaron Shobe (I highly recommend him). My entire experience was exceptional. Received a very fair trade in on my 2017 Mustang GT Premium, a fair price on my new vehicle, and the financing was painless. Excellent people and an excellent dealership.

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DealerRater Jun 25, 2019

Mickey Painter sold us a new 2017 Ford Escape in November, 2017. Beginning in April, 2019 five engine light trips sent me to Service with Doug Kershner, Service Manager, who was wonderful each time, Finally in June, Mickey Painter, our original sales rep worked with us and with Ford and we got a brand new 2019 Escape. Problem with our 17 still not resolved but we are driving a safe new car. Thanks to Doug and to Mickey for being so caring to a senior citizen lady and her husband who appreciated all the extra care and help!

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Cars Jun 13, 2019

I was in need of a car for myself as I wanted to sell my car to my daughter. Aaron Shobe met us in the lot and helped answer all my questions and was not in anyway trying to lead me to anything other than what I wanted. He helped us through the process, along with the manager of course. They were able to help me finance at a price I could afford and worked with me to make sure I had everything I needed. I had dealt with them in the past and have always been impressed with their ...

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Cars Jun 7, 2019

Kim Lee was my salesperson and she treated my great. Worked very hard and went above and beyond to make my car buying experience go smoothly.

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DealerRater Jun 7, 2019

I was given a fair price for my trade and the staff was very welcoming. Kim Lee went above and beyond for me on the purchase of my truck.

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Cars May 20, 2019

See Mickey Painter for your next vehicle. He is very knowledgeable about their vehicles and is great to work with. He will find your new car that is right for you.

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Cars May 6, 2019

I wish I could give more than a 5 star for customer service. We had been looking for an Expedition for over a month. We knew what we wanted and just drove through the lot at 6:45 one evening. Kim came out to the vehicle we were looking at and gave us a great demonstration and showed us all the neat extras that we weren’t even aware of even though it was past time for the dealership to close that day. The next day we drove the vehicle and finished up with buying it. We had a great experience from beginning ...

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DealerRater May 6, 2019

We had been looking for an Expedition for over a month. We knew what we wanted and just drove through the lot at 6:45 one evening. Kim came out to the vehicle we were looking at and gave us a great demonstration and showed us all the neat extras that we weren’t even aware of even though it was past time for the dealership to close that day. The next day we drove the vehicle and finished up with buying it. We had a great experience from beginning to end and never felt pressured by anyone. Kim and Billy made ...

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DealerRater Apr 2, 2019

Simply put, Kim helped make my experience of car buying completely hassle free she was kind and considerate about the limitations or specifications i wanted on budgets and features she didnt oversell or try to make me buy more than i wanted and so im tha kful to her and the rest of the welcoming staff i met.

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Cars Mar 3, 2019

The service provided my wife and during the purchase of our new Ford F150 was outstanding. Kim Lee our salesperson and the management staff were very knowledgeable about their products and presented them in a nonpressured sales presentation. This was the reason we purchased our vehicle from their dealership.

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DealerRater Mar 3, 2019

Kim was very knowledgeable about her product. She presented herself in a friendly, and I want to help you attitude. A very professional salesperson. At no point did my wife or I felt pressured to make a snap decision. The entire sales experience,even the F&I Department were in my opinion above the normal process.

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Cars Jan 3, 2019

Wonderful buying experience. Drove all the way from CT and to buy new Expedition Max and they stayed late just for us. They made the buying experience seamless and were great to work with. No hassle buying just genuine people. Mickey was a great salesman and answers any questions you may have. He goes out of his way to make your buying experience easy. Would drive back just to buy another car.

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Cars Nov 3, 2018

Everyone was very friendly professional and not overbearing answered all questions and made the process go smoothly.I would definitely recommend if you're considering a car check with them.

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DealerRater Aug 15, 2018

I was recently looking to buy a car and happened to stop in as this was my first place of the day where my parents and I stopped. I looked at a car and really liked it but needed to see more places. Well Doug, one of their associates, called me 10 minutes later as we were to head out of town and came back. We said we wanted a NO SMOKING car and when looked into another vehicle he immediately told us not to even look at the vehicle as it reeked of cigarettes. Long story short, we found a ...

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DealerRater Aug 14, 2018

We stopped by looking for a certified pre-owned expedition. They didn't have what we were looking for but Doug Bishop and the sales manager found us exactly what we were looking for. Thank you guys!

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Cars Jun 7, 2018

I have been looking for a truck for sometime now and Mickey and staff found just the perfect truck. I also customized it just like I wanted. They did exactly what they said and were never pushy. I can’t be happier. Thanks

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DealerRater Apr 18, 2018

Service was very good and they worked very well with me to get the vehicle I wanna anted. Would most definitely recommend this dealership to other people.

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DealerRater Apr 4, 2018

Very efficient and easy to work with. Called Doug on my way in and he met me at the door. Proceeded to take the vehicle straight back and take care of the service

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DealerRater Apr 4, 2018

Worked with Corey, Mickey, and Doig in finance. Very professional and easy to work with. Closed the deal after the dealership closed of Saturday. Mickey and Doug worked together to get everything ready and saved additional money on the financing.

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DealerRater Mar 31, 2018

This was the easiest no pressure sale that I have ever experienced. Gerald and all the other staff were friendly and answered our questions and concerns without high pressure sales tactics. The car was prepped and ready to go quickly. You don’t have to go back to get your plates.

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DealerRater Mar 15, 2018

Our salesman, Josh Moore, was a pleasure to work with - no hassle and pressure free. The entire process was comfortable and went smoothly. Bill, the sales manager, and Doug Bower were all a . part of our pleasant experience. Gentlemen, it was a pleasure.

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Cars Jan 15, 2018

Our sales rep, Chris Gamble, was knowledgeable, responsive to our questions and pleasant to deal with. When we settled on a vehicle (model, color and options) that they did not have on the lot he located one at another dealership and delivered it the next day. Fair price, no hassle or sales pitches, and we got exactly what we wanted. Overall good experience.

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DealerRater Jan 15, 2018

Our sales rep, Chris Gamble, was knowledgeable about the vehicles we were interested in, responsive to our questions and pleasant to deal with. He focussed on the vehicles and features that we wanted, and did not waste any time trying to "sell" us something else. When we settled on a vehicle (model, color, and options) that they did not have on the lot he located one at another dealership and delivered it the next day. Overall, the buying experience was excellent.

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DealerRater Dec 9, 2017

We needed to buy a new truck unexpectedly due to a run-in with a deer. Thankfully, we were able to work with Mickey who answered all our questions about towing capabilities on the F150. We are very happy with this purchase!

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DealerRater Oct 4, 2017

The sales staff plays no games in the sales process. Info is given up front and options are discussed about vehicles on the lot and that is did not see what was wanted could get that vehicle of one that was very close. All discounts were discussed and their was no gamesmanship on the pricing. This has been the case on my 3 purchases from them. A very good to great buying experience that took less than one hour.

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DealerRater Sep 26, 2017

We had a very good experience with buying my Ford Fusion. Maria was very helpful and quite a joy to talk too. We when in and got the deal and was able to take the car home on the spot. Maria Szakos was a very good salesman. highly recommend her to anyone.

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DealerRater Aug 16, 2017

This is a great place to buy a vehicle. Everyone there was very professional. They took the time to help me get the best deal possible. The salesman mickey was great to deal with. Helped make my decision very easy. Would recommend to anyone wanting to purchase a new vehicle.

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DealerRater Aug 15, 2017

Stacey in sales and the finance manager were great to work with they were very courteous and helpful in everyway possible. We will definitely revisit them on our next vehicle purchase

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DealerRater Aug 3, 2017

Mickey was Courteous, Efficient, Honest, Knowledgeable and ALWAYS provided Superb Service. I will recommend him to others. AJ was Great with the financing. Doug the Service Manager is really Good about making sure that everything is working correct.

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DealerRater May 30, 2017

Sam Harris was enjoyable during this purchase. The purchase was so smooth that I thought it was earlier than it was. I spoke with him on the phone before arriving as I drove 2 hours plus to go to the store for my New F150. Told Sam what I was looking for and how much I was will to go on the payment. Even though I looked at other truck. He did a great job of picking out one for me that I ended up buying. Thank you Sam for the easiest time ever purchasing a truck. Teri Andes

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DealerRater May 15, 2017

i was planning on buying a 2017 GMC 2500. (gas) i i stopped in just to look at the Fords 250 pretty much to kick the tires and look at the price of the trucks Billy came out and talked to me. i told him i was just looking at the trucks and knew he couldn't come close to GMC price. not only did he match it but beat the price they didn't have the truck in stock and drove to PA the next day to pick it up for me. Billy and Corey was very easy to work with and ...

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DealerRater May 3, 2017

I've been a customer for several years and always left feeling satisfied and like the vehicle was a perfect fit for me or my son.Well 6 months ago while stopping in to Mallory a Ford in Charlottesville to ask a question about my fusion I had to most high pressured sale that I could imagine never did I think that would happen, I'm usually not persuaded or intimated , but after 4 hours of trying to politely leave I found myself driving off in a new mustang that I never even test drove yes I was stupid ,,, I have MS ...

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DealerRater Apr 11, 2017

I purchased a 2007 Ranger from Mickey that i had seen on their website. He was extremely helpful. In the future if i need parts or service for my 2 other Fords, then they will have my business. Thank you all very much! 70TORINO

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DealerRater Jan 3, 2017

Wonderful, friendly staff. Mickey was great an went extra lengths to get me the truck I wanted other ford dealerships could not. Everything was explained thru the entire process an helpful expert advise was given.

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DealerRater Sep 14, 2016

Mickey went above and beyond to make the deal happen. Goes out of his way to be there for you at just about any day or hour. Very knowledgeable about the vehicle I purchased. Persistent. Took eye catching pictures and texted to me. Great guy. Thanks Mickey.

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DealerRater May 26, 2016

Everyone there was so friendly. It was a pleasure doing business with you Sam. Great job. If i am ever in the market for another car i will come see you. Thanks again.

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DealerRater May 19, 2016

They worked with my budget and were very educated on all of their cars. Very friendly. Stayed over after they closed to finalize the deal.

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DealerRater Apr 15, 2016

Would definitely return in the future. My first time dealing with this dealership and won't be my last. Not only did I leave the same day with a car much better than my trade in, but I also got a much better deal. The employees were very nice and explained everything I asked in ways that I could understand. I feel very confident with my purchase.

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DealerRater Feb 5, 2016

Sam Harris was fantastic! He was very friendly and knowledgeable. He took his time to explain everything about the vehicle we had chose, took us around the facility and introduced us to everyone, as well as making sure we were comfortable with the numbers of our trade in amd the vehicle we wanted. They didn't try to give us a "low-ball" price on our trade in like other dealerside around. They were all amazing to work with! Sam, Corey and Aj! Thanks you guys.

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DealerRater Nov 30, 2015

I had to vehicles to trade in due to a severe illness and Mickey was wonderful about listening to what I wanted and needed. He found exactly what I wanted and I love my new Ford!!!!!

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DealerRater Nov 23, 2015

Audrey was amazing not pushy at all she answered my questions and rode with us on a test drive ! It was like buying a car from A good FRIEND ....That I can trust .... and after I bought the car she has been there fro me every step of the way .If I came to the dealership about a question she would come in on her day off to help . I truly enjoy her . The finance guy was also honest he was so upfront letting me know what I needed and what I didn't amazing that they are not just ...

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DealerRater Nov 15, 2015

I had a truck only 3 years old but found I was going to be needing a little bit more truck than what I had. I told them I did not want a luxury truck but a utility truck with a few luxury accessories. In short, I got exactly what I needed and a great deal to boot. Thanks for taking care of the local customers.

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DealerRater Nov 2, 2015

I love my car!! The service was exceptional. I highly recommend this dealership if you are looking for a complete package without all the hassle.

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DealerRater Oct 31, 2015

These people are awesome. This is a wonderful place for what you are looking for. I am an international student at UVA, I was totally lost by my arrival to get me settled and comfortable. Jim Snead Ford meets all you need, affordable, friendly and welcoming! They are simply awesome. My experience could't be better than it was.

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DealerRater Oct 28, 2015

In the past 2 years I have purchase 3 vehicles, two jeeps and most recently a Ford F150 XLT. During this period I have spoken with more Sales people than I care to admit. That being said Mickey Painter (Sales person) exceeded all expectations and is the reason that I ended up buying the truck. When I first met Mickey he did not push me in to anything, simply answered my questions and pointed me in the right direction. Because of that I came back at a later date to discuss in more detail the potential of buying a new vehicle. I ...

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DealerRater Oct 27, 2015

My lease was at its end and I needed to buy the vehicle. I leased the truck in Georgia, but Jim Snead took the paperwork, bought the truck from Ford and resold it to me as if I had been a loyal customer of theirs for years. They took the time to find me an interest rate lower that I could find on my own and the transaction went quickly and smoothly. Sure wish I could afford the new F150 trucks. The options are limitless.

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DealerRater Oct 21, 2015

I recently decided to buy my Dad a truck and found one at Jim Snead. I contacted their Iinternet sales mgr, and he got right back to me within 15 mins. We went and saw the truck, and within 45 minutes had the price we wanted. It was lower than anything anywhere online. The beat the lowest price on cars.com and Nada! Low miles, CPO, great price! We are thrilled! Thanks Joey G!

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DealerRater Oct 21, 2015

We have purchased 3 vehicles from Mickey Painter at Jim Snead ford this year. We are always very pleased with the service and the way way we are treated there. They go above and behind to give you the best deal possible. I highly recommend them to everyone!!! The marshalls

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DealerRater Oct 15, 2015

I Bought used Mustang. I was very pleased with the way the sales associate helped. During the financing process, they worked to get me the best deal. I highly recommend.

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DealerRater Sep 28, 2015

Jim Snead has been a pleasure to work with. He has always treated me fairly on the new cars that I have purchased over the past 20 years. I feel like I have gotten the best price without all the hassle that often goes into purchasing a car. I just bought a 2016 Ford Escape. The salesman, Mickey Painter, was professional, knowledgeable, and I never felt like I was being pressured in any way. I knew that I wanted a Ford Escape, and Mickey asked good questions about what I was looking for before I even arrived at the dealership. When we ...

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DealerRater Sep 8, 2015

I brought a jeep 3 years ago an I liked the way they helped me out so I went back an brought a KIA Sequento an they were just as nice now as they were then. Sam helped me out along with Micky an answerd any questions I had I am very happy for there service.

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DealerRater Jun 19, 2015

I bought a Hyundai Veloster about a year ago. A week after driving it I found the drivers seat to be extremely uncomfortable. The processes of buying the car from the dealer was ok but uncomfortable, as most are. They would only help me get a different car if I was willing to give them a lot more money so I held out for a year. I have been looking and researching for about a year and decided on a Ford Fusion. Now, where to go to find one. I thought I would look close to home and contacted Joey ...

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DealerRater Jun 18, 2015

We went with the intention of "looking at a car". Little did we know that 4 hours later we would be driving out as brand new owners in a bright red 2015 Ford Edge! If that's not salesmanship, I don't know what is! Well done, JOEY GAY! He was very professional, knowledgeable, patient, pleasant and more than willing to answer our questions. There was no pressure and no "hard sell". It was the best experience I've had buying a car. I would highly recommend Jim Snead Ford & Joey Gay! John & Clare

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DealerRater Jun 16, 2015

Joey was a great guy to deal with during my buying process. kept us informed on all the changes we made until our final decision to order. Handled things in a personal and professional manner. Billy was also a great guy to deal with as well....both are assets to this dealership

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DealerRater Jun 9, 2015

I would like to thank the staff that helped me with picking out my car. It was the best experience I've ever had with purchasing a car. I highly recommend them for your next car purchase.

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DealerRater May 19, 2015

My experience at Jim Snead Ford was excellent! Sam Harris our salesman was very professional and answered each one of our detailed questions. He went out of his way to make sure we found the right vehicle. He was very knowledgeable during the whole buying process. I also felt right at home because of the Christian atmosphere. Definitely would purchase here in the future!

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DealerRater May 13, 2015

Mickey was a pleasure to talk with and took care of my husband and me as soon as we stepped out of our car and then we were introduced to Sam, who was most hospitable and knowledgeable employee. Then A.J. took care of us in a most professional manner, making the sale a great experience. Mr. Snead is proud of his employees and rightly so!!!!

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DealerRater May 4, 2015

I needed to replace one of my aging vehicles before it became unreliable. I knew I would be passing through the area with the old vehicle so I did a search the night before looking for a Pre-Certified Ford Escapes. Jim Snead's dealership popped up with a vehicle of interest so I stopped in when I got to Waynesboro. The sales person I met, Chris Leavel, was vary help and got me test drive right away. Chris was very helpful and made the whole easy and painless. Needless to say I bought the Escape and drove it home just ...

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DealerRater Apr 15, 2015

My salesman, Sam Harris, was absolutely incredible. I had my heart set on a Chevy, but my wife insisted I at least look at a Ford. After five minutes of telling Sam what I wanted in a car he said he had a car he wanted to show me. The next thing I know he pulled up in a brand new Ford Fusion with all the features I asked for. He spent the next hour walking me through the features and taking me on a test drive. The manager, Billy, did a great job of making sure it was an ...

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